Returns are accepted if you are not satisfied with your product, we will refund you within 28 days.
If you are having an issue with a product , then please let us know by emailing us at- Gwyneth@bocssebon.cymru.
Please include
- The name of the item being returned, as described on the website
- The reason for your return
Please return the item in an ‘as new’ and saleable condition in it's sealed, and secured, original packaging.
Returns should be sent to – Llys Meredydd, Waunfawr, Caernarfon, Gwynedd, LL554YY.
In the interest of hygiene, we cannot always accept return of some products.
We reserve the right to decline returns of goods that have been opened and used including soaps and skincare products.
Please package items for return securely and reuse any protective materials to prevent damage.
UK orders may be returned free of charge.
Cancellations
You have the right to cancel your order , we require email notification of any cancellations . Our cancellation policy is that you have 14 days from time of purchase until after delivery of goods in which to cancel your order and return your goods in saleable condition, for refund.
Refunds
Refund requests should be directed to Gwyneth@bocssebon.cymru
As soon as we have received your returned goods in their original condition, we will process your refund, this can take up to 28 business days before the refund is complete.
Should you experience any difficulties then please use our contact's email .
